At Slide and Glide Garage Door Repairs and Maintenance (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with our policy, please do not use our website or services.
1. Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information: This includes your name, email address, phone number, and any other information you voluntarily provide when submitting a service request or contacting us.
Physical Address: We collect your physical address to facilitate the completion of agreed-upon works. In cases where contractors are engaged to complete the work, your contact and address details may be shared with them to ensure the successful delivery of services.
Payment Information: If you purchase services, we may collect billing information such as credit card details or other payment-related information. We use third-party payment processors to handle these transactions securely.
Website Usage Data: Information on how you access and interact with our website, such as IP addresses, browser types, pages viewed, and links clicked, is collected to improve website performance.
Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to improve user experience, analyse website usage, and personalise content and advertising.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
To Provide Services: To fulfill service requests, process transactions, and communicate with you regarding our services, quotes, and repairs.
To Complete Agreed Works: Your physical address and contact information are essential for completing any agreed works. If contractors are engaged to perform the work, we will share this information with them as necessary to ensure the work is completed.
To Improve Our Website: To understand user behavior on our website, optimize content, and enhance user experience.
For Marketing and Communications: With your consent, we may send promotional emails or other marketing materials about new services, discounts, or updates.
To Comply with Legal Obligations: To meet legal, regulatory, and contractual requirements.
For Customer Support: To respond to inquiries, resolve issues, and improve our customer service.
3. How We Protect Your Information
We implement technical, administrative, and physical security measures to protect your data from unauthorized access, use, or disclosure. These include:
Encryption of sensitive data
Secure payment processing
Access controls
However, while we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is entirely secure.
4. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
Contractors and Service Providers: If we engage contractors to complete agreed-upon works, we may share your contact details and physical address with them to ensure the successful delivery of services.
Third-Party Service Providers: Trusted third parties that assist us in performing business functions (e.g., payment processors, email marketing platforms).
Legal Requirements: To comply with legal obligations or respond to valid legal requests (e.g., subpoenas or court orders).
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.
5. Your Rights
You have the following rights regarding your data:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to your data if inaccurate or incomplete.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Opt out of receiving marketing communications by following unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
6. Cookies
Our website uses cookies to enhance your experience. You can control cookie preferences through your browser settings, but disabling cookies may limit some features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.
8. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete it promptly.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. Changes will be reflected by updating the effective date at the top of this page. Please review this policy periodically to stay informed about how we handle your information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, don’t hesitate to get in touch with us:
Slide and Glide Garage Door Repairs and Maintenance
